Last updated: September, 2026
At AllWhitePouch, we want you to feel confident when ordering from us. This Refund Policy explains your rights and our procedures regarding returns, refunds, damaged or incorrect products, uncollected shipments and other order-related issues.
AllWhitePouch is operated by Yonans Grupp AB, organisation number 559402-4084, registered in Sweden.
Nothing in this Refund Policy limits any mandatory consumer rights available to you under applicable law.
1. 14-Day Right of Withdrawal
If you are a consumer purchasing from AllWhitePouch online, you generally have the right to withdraw from your purchase within 14 days of receiving your order, where the statutory right of withdrawal applies.
You do not need to provide a reason for exercising your statutory right of withdrawal.
To exercise your right of withdrawal, you must notify us within the applicable 14-day period through the withdrawal function available on our website or by contacting us where permitted.
Email: sales@nicoexport.com
Please include your:
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Full name
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Order number
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Email address used for the order
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Products you wish to return
Submitting a withdrawal request within the applicable period is sufficient to notify us that you wish to exercise your right of withdrawal.
2. Return Eligibility
Where the statutory right of withdrawal applies, returned products should be kept in their original condition.
Because we sell nicotine pouches and other products that may be supplied in sealed packaging, certain products may be subject to statutory exceptions to the right of withdrawal for health-protection or hygiene reasons once a relevant seal has been broken.
To avoid affecting your eligibility for a return, we strongly recommend that products remain:
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Unused
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Unopened
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Untampered with
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In their original packaging
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With any applicable seals intact
If a product has been opened, used or had a relevant protective seal broken, we may be unable to accept the return where an applicable statutory exception to the right of withdrawal applies.
Your statutory rights concerning defective or incorrectly supplied products are not affected by this section.
3. How to Start a Return
To initiate a return, use the withdrawal function provided on our website where applicable or contact us at:
Please do not send products back before receiving the relevant return instructions from us.
Once we have received your return request, we will provide instructions regarding where and how the products should be returned.
Returns should be sent to the return address communicated by AllWhitePouch.
Unless otherwise agreed, customers are responsible for ensuring that returned products are appropriately packaged for transportation.
We recommend using a trackable shipping method and retaining proof of postage until your return has been completed.
4. Return Shipping Costs
If you exercise your right of withdrawal because you have changed your mind, you are generally responsible for the direct cost of returning the products, where permitted by applicable law and provided that you were properly informed of this responsibility.
AllWhitePouch will normally cover or reimburse reasonable return shipping costs where the return results from an error attributable to us, such as when:
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You received the wrong product
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The product arrived damaged
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The product was defective when delivered
Please contact us before returning such products so we can provide appropriate instructions.
5. Damaged, Defective or Incorrect Products
Please inspect your order as soon as reasonably possible after delivery.
Contact us promptly if:
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Your order arrives damaged
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A product is defective
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You receive the wrong product
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Products are missing from your order
Contact us at:
Please include your order number and a description of the problem.
We may also ask you to provide photographs showing the affected product, packaging, shipping box or envelope and shipping label.
Once we have reviewed the issue, we will provide an appropriate solution in accordance with applicable consumer law. This may include replacement, refund or another appropriate remedy.
6. Exchanges
We do not generally offer direct product exchanges.
If you would like a different product, the simplest option is normally to return the eligible product in accordance with this Refund Policy and place a new order separately.
This does not affect any statutory remedies available for defective or incorrectly supplied goods.
7. Refunds
Once your return has been received and inspected, we will notify you regarding the status of your refund.
If approved, the refund will be issued to your original payment method, subject to applicable consumer law.
We aim to process approved refunds promptly and generally within 10 business days after the return has been received and processed.
Please note that your bank, card issuer or payment provider may require additional time before the refunded amount appears in your account.
Where statutory withdrawal rules prescribe a different deadline or procedure, those mandatory rules will apply.
8. Original Shipping Costs
When you validly exercise a statutory right of withdrawal, any refund of the original standard delivery cost will be handled in accordance with applicable consumer law.
If you selected a more expensive shipping option than the least expensive standard delivery method offered by AllWhitePouch, any additional cost associated with that upgraded delivery method may not be refundable to the extent permitted by law.
Return shipping costs remain the customer's responsibility for ordinary change-of-mind returns where legally permitted and properly disclosed.
9. Uncollected Packages
Customers are responsible for collecting their shipment from the relevant pickup location or accepting delivery within the period specified by the shipping carrier.
If a shipment is not collected and is returned to AllWhitePouch, an administration fee of up to €30 may be deducted or charged to cover reasonable handling and processing costs, to the extent permitted by applicable law.
Applicable return shipping costs or other costs directly resulting from the uncollected shipment may also be deducted where legally permitted.
Simply failing to collect a shipment does not necessarily constitute a valid exercise of your right of withdrawal.
If you wish to withdraw from your purchase, you should clearly notify AllWhitePouch using the appropriate withdrawal method.
10. Incorrect or Incomplete Address
Customers are responsible for providing complete and accurate shipping information when placing an order.
If a shipment is returned because the customer provided an incorrect or incomplete address, reasonable costs resulting from the failed delivery may be deducted from any refund or charged to the customer where permitted by applicable law.
If you notice an incorrect address after placing your order, contact us as quickly as possible at:
Once an order has been dispatched, we cannot guarantee that the delivery address can be changed.
11. Refused Deliveries
If you refuse delivery without first properly exercising an applicable right of withdrawal, the shipment may be returned to us.
Reasonable return shipping and handling costs resulting from the refused delivery may be deducted from any refund where permitted by applicable law.
We therefore recommend contacting AllWhitePouch before refusing a shipment.
12. Customs, Import Restrictions & Returned International Shipments
Customers are responsible for checking whether the products they order can legally be imported, purchased and received in their destination country.
International shipments may be subject to customs procedures, local taxes, duties, excise duties or other governmental requirements.
If a shipment is delayed or held by customs, please contact us and we will assist where reasonably possible.
If a shipment is returned to AllWhitePouch by customs, we will assess the returned products and determine any applicable refund in accordance with this Refund Policy and applicable law.
Any legally permissible costs incurred as a direct result of the return may be deducted from the refund where appropriate.
If products are confiscated, seized or destroyed by authorities, any refund eligibility will depend on the circumstances and applicable mandatory consumer law.
AllWhitePouch will not exclude or limit liability where doing so would be prohibited by applicable law.
13. Products That Cannot Be Returned
Certain products may be excluded from the statutory right of withdrawal under applicable law.
This may include products supplied in sealed packaging that are not suitable for return for genuine health-protection or hygiene reasons once the relevant seal has been broken.
Where such an exception legally applies, opened, used or tampered-with products cannot be returned merely because the customer has changed their mind.
This restriction does not remove your rights if a product is defective, damaged or incorrectly supplied.
14. Partial Returns
If your order contains multiple products, you may return only the eligible products you no longer wish to keep.
The refund will then be calculated based on the products validly returned and any applicable adjustments permitted by law.
If the original purchase included a bundle discount, quantity discount, promotional offer or free item, the refund may be adjusted where necessary to reflect the conditions of the original promotion and where legally permitted.
15. Promotional & Discounted Products
Eligible products purchased during a sale or with a discount code are subject to the same statutory consumer rights as products purchased at regular price.
Where a refund is due, the amount refunded for the product will normally correspond to the amount actually paid for that product, subject to applicable law.
16. Refund Delays
After we issue a refund, processing times are controlled partly by your bank or payment provider.
If you have received confirmation that a refund has been issued but have not received the funds after 15 business days, please contact us at:
We will review the transaction and assist where possible.
17. Proof of Purchase
We may require reasonable proof of purchase before processing a return, complaint or refund.
Your AllWhitePouch order number or order confirmation will normally be sufficient.
18. Abuse & Fraudulent Claims
AllWhitePouch reserves the right to investigate suspected fraudulent return or refund claims.
We may refuse claims involving deliberate fraud, fabricated damage, manipulation of products or other abuse of our return process, provided that doing so does not restrict legitimate statutory consumer rights.
19. Your Statutory Rights
Nothing in this Refund Policy limits or excludes any mandatory rights you may have under applicable consumer protection law.
The right of withdrawal and the right to complain about a defective product are separate legal rights.
A product being excluded from a change-of-mind return does not automatically remove any rights you may have if the product is defective or was incorrectly supplied.
20. Contact Us
For questions about returns, refunds, damaged products or your right of withdrawal, please contact:
AllWhitePouch / Yonans Grupp AB
Organisation number: 559402-4084
Address: Björkhöjdsgatan 6, 426 51 Göteborg, Sweden
Email: sales@nicoexport.com
Phone: +46 73 152 37 03
Please include your order number when contacting us regarding an existing purchase.